Third Party Reviews Reviews For Sport Clips Haircuts of El Paso - The Fountains at Farah

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5 rating

12/01/21
Deborah B. Google

Bernadette is great! Definitely recommend

1 rating

11/23/21
Nick G. Google

Checked in online and was given an estimated arrival time of 11:47am. I arrived at 11:45 and checked in on the kiosk as usual. Fifteen minutes into my wait I get a text saying that my "check in has been cancelled". I then spoke with an associate about this cancelation text and she said that is was fine that I'm on the wait list and should be receiving my haircut shortly. I continued to wait for another 30 minutes while other customers continued to be seen before. I spoke with another associate to again clarify the situation and she said I am checked in as a walk-in and would have to wait over 2 hours because that was the estimated wait time at that point. I left after that without receiving my haircut. Don't waste your time here, the customer service is terrible and the shift manager does not care for the customers.

5 rating

11/02/21
Mike R. Google

These people are on their game excellent job great deals can't give anymore praise

Rated 4.1 out of 5.0 based on 117 Client reviews

Deborah B. | December 1, 2021
Google

Google
Google

" Bernadette is great! Definitely recommend"

Bernadette is great! Definitely recommend

Nick G. | November 23, 2021
Google

Google
Google

" Checked in online and was given an estimated arrival time of 11:47am. I arrived at 11:45 and checke"

Mike R. | November 2, 2021
Google

Google
Google

" These people are on their game excellent job great deals can't give anymore praise"

These people are on their game excellent job great deals can't give anymore praise

Eulalius Q. | October 22, 2021
Google

Google
Google

" As we will never know the algorithm of timing app, I arrived by 11?0 am. I was the only one, there "

As we will never know the algorithm of timing app, I arrived by 11?0 am. I was the only one, there were not costumers, but the machine said I had to wait 159 min. Two gentlemen came in and directly to recibe their cuts. I stayed till 2:57pm to be attended. And at the end, it was my sixth visit and they didn't respect my discount pass. Is hard to find anything worthy in this city, in terms of a simple haircut. Another thing just few minutes ago. My stylist wasn't able at the according time due to break time (which is fine, it's her right by law). I had to cancel the appointment at 3:10, after almost 5 hours waiting. My only concern at this point is when people say "I am so sorry", when they are not. This kind of business policies are really stupid, when in comes to value and respect the time of any human being. The good thing was that I walked 7miles around the Fountains, and meet some people in the same disgraceful situation.

Luis D. | October 1, 2021
Google

Google
Google

" I checked in online and showed up during my requested time. I was first on the screen and was skipp"

I checked in online and showed up during my requested time. I was first on the screen and was skipped four times. I asked the stylist why they kept on skipping me and they said they I had to keep waiting and gave no other reason. Very rude and unprofessional, it is sad because I have been coming to this location for two years. Will not be coming back.

Michael A. | September 27, 2021
Google

Google
Google

" Called in advance to see if I needed to schedule online for an appointment, or if I could just walk"

Called in advance to see if I needed to schedule online for an appointment, or if I could just walk in. I was specifically told that all they take are walk in appointments now. I drive to the store sign in and then notice that there are 5 people ahead of me who made online appointments, only an hour wait for me. So I can either wait or drive somewhere else and gamble that I will get a better time than an hour. Thanks for being too incompetent to give accurate information. I haven?t been to this place for more than a year because of how bad the service was. Apparently not much has changed. We?ll see how the haircut goes?.

Takoda B. | September 18, 2021
Google

Google
Google

" They are constantly changing their staff so it is hard to find the same person.Back then it was a g"

They are constantly changing their staff so it is hard to find the same person.Back then it was a great place to go to but now they make a ton of mistakes.Last time I went they left a couple of hairs which isnt that much but today that I went Heather gave me a fade on one side and not the other. Then she left patches of hair and on other parts she shaved parts hair off.I paid for the MVP but I didnt get it because she did not wash my hair properly I had a lot of loose hair. People pay for the MVP so that way they can get the haircut and do things right after not to go home take a shower and pay extra for your time.Then it seems like they are under staffed because we I booked my appointment it only showed 2 people and a 15 person wait. I waited 3 hours to get a horrible haircut.

Enzo A. | September 7, 2021
Google

Google
Google

" I received a haircut from Eliza and right off the bat, I got attitude from her because I was confus"

I received a haircut from Eliza and right off the bat, I got attitude from her because I was confused with what she was asking. She showed no patience at all. She then proceeded to carelessly shave my hair and as you can see, she did a terrible job. She didn?t do anything I asked her to do but kept complaining about all of her ?creepy? clients and her young clients that go in not knowing what they want. She complained about them the entire time and it made me super uncomfortable and ended up getting the absolute worst haircut i?ve ever received in my entire life. I?ve never hated a haircut I got but this one really takes the cake. I?ve been at the location before and got a better haircut from someone else but this Eliza person was the worst.

Adriano M. | August 16, 2021
Google

Google
Google

" (Translated by Google) Excellent service (Original) Excelente atendimento"

(Translated by Google) Excellent service (Original) Excelente atendimento

JD H. | August 2, 2021
Google

Google
Google

" ...the wait was brutal. Definitely trying the online option if I come back - don't do the "walk-in""

...the wait was brutal. Definitely trying the online option if I come back - don't do the "walk-in" option.

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Third Party Reviews Reviews For Sport Clips Haircuts of El Paso - The Fountains at Farah

Deborah B. | December 1, 2021 Google Google Google

Nick G. | November 23, 2021 Google Google Google

Mike R. | November 2, 2021 Google Google Google

Eulalius Q. | October 22, 2021 Google Google Google

Luis D. | October 1, 2021 Google Google Google

Michael A. | September 27, 2021 Google Google Google

Takoda B. | September 18, 2021 Google Google Google

Enzo A. | September 7, 2021 Google Google Google

Adriano M. | August 16, 2021 Google Google Google

JD H. | August 2, 2021 Google Google Google

Deborah B. | December 1, 2021
Google

Google
Google

Nick G. | November 23, 2021
Google

Google
Google

Mike R. | November 2, 2021
Google

Google
Google

Eulalius Q. | October 22, 2021
Google

Google
Google

Luis D. | October 1, 2021
Google

Google
Google

Michael A. | September 27, 2021
Google

Google
Google

Takoda B. | September 18, 2021
Google

Google
Google

Enzo A. | September 7, 2021
Google

Google
Google

Adriano M. | August 16, 2021
Google

Google
Google

JD H. | August 2, 2021
Google

Google
Google